Frequently asked questions

When will my order arrive?

Order processing normally takes 1–2 business days. Estimated delivery is 3–5 business days after processing.

Can I return an item?

Eligible items may be returned 30 days after delivery. Review the Refund Policy for all conditions before sending a return.

What is the order cutoff time?

The published order cutoff time is Weekdays 5 PM Pacific Time. Processing begins according to the Shipping Policy.

Which items cannot be returned?

Used or customer-damaged products, customized products, opened hygiene or sealed products, gift cards, and products marked Final Sale

What does Standard shipping cost?

Standard shipping is $8.00. Orders of $70.00 or more qualify for free Standard shipping where that rate is available at checkout.

Who pays return shipping?

We provide prepaid return shipping for all approved returns.

How can I contact the store?

Email support@oxicleanus.com or call +1 330-852-288. Support availability is Weekdays 9 AM to 5 PM.